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Golden Tripod Group Return Policy:
No exchanges or returns relative about the personal hygiene items, for instance, Respirators.
The customer is required to pay the return shipping fees. The order shipping cost is not refundable since the shipping service has been provided.
For Returns with unopened boxes, we may charge a 25% Restocking fee only.
Returns with open boxes but brand-new conditions with original box, we may charge 15% Depreciation and 25% Restocking fee.
There is no refund for used products.
Regarding Manufacture damages returns for the electricity and plumbing products, the customer must submit in writing from a specialist, such as licensed electrician and plumber, and attach their licensing which to confirm it is not because of the incorrect installation.
For all damaged shipments that require immediate replacement, the customer must provide all the photos and document proofs required as soon as possible. The claim must be submitted in writing to Golden Tripod Group within Five (5) days after receiving the product with proof of date received.